Disconnect triage
Describe how the drop presents. You get a ranked list of likely causes, the answers that pointed to each one, and the next thing to capture.
Symptoms
Answer what you know. Leave the rest on "Unknown"; it counts for nothing either way.
Likely causes
A ranked list of hypotheses, not a diagnosis. Confirm each one with evidence before you change anything.
Answer a few questions to rank causes.
Capture this next
The unanswered questions that would most change this ranking:
- How many devices?
- What do the logs show?
- How long is the drop?
Every result links to its page in the cause library, with what to capture, the fix, and how to prevent it at design time. The weights are content, reviewed like any page.